Limited Personal Information We collect the following personal information in connection with the Service: (a) when you register to use the Service on behalf of an enterprise (the “Licensee”) we will collect the business information for the Licensee enterprise, such as name and address, and contact details, such as name, email address, physical address and telephone, for a contact person at the enterprise; (b) when you register or are registered as an authorized user (an “Authorized User”) of the Service for your Licensee enterprise, we will collect the personal information you submit to us to build your user profile, including your name, email address, your organizational title, and additional information such as your responsibilities and projects within the enterprise; (c) if you pay your fees by credit card, we will collect the name, expiration date and credit card number for the relevant card; and (d) if you communicate with us by email, we will collect your email address. All of this information is referred to in this Policy as “Personal Information”.
Other Personal Information Apart from the limited personal information described above, Senexx does not collect and does not wish to receive any personally identifiable information. Without limitation, you shall not submit to Senexx: (a) any social security number, financial account number, credit or debit card number (other than the number of the card paying for the Service), driver’s license number or government ID number; (b) any personal financial information that is protected by the Gramm-Leach-Bliley Act and regulations promulgated under it; or (c) any protected health information protected by the Health Insurance Portability and Accountability Act.
Knowledge Management Information The Service is a knowledge management application, designed for use by small-to-medium enterprises and organizations, that uses natural language queries to provide information about sources of knowledge and information within the Licensee enterprise. In order to provide information to Users, the Service relies on data supplied to Senexx by Authorized Users of the Licensee, on external data sources that Authorized Users of the Licensee link to the Service, and on data generated by use of the Service by all Authorized Users, including all email inquiries sent to Senexx by Authorized Users within your enterprise (collectively, all of this data is referred to in this Policy as the “User Data”).
Web Tracking Information We, and our third party service providers, may use web tracking technologies such as cookies, web beacons, pixel tags and clear GIFs in order to operate the Service efficiently and to collect data related to usage of the Service. Such collected data (“Web Tracking Information”) may include the address of the websites you visited before and after you visited the Service, the type of browser you are using, your Internet Protocol (IP) address, what pages in the Service you visit and what links you clicked on, and whether you opened email communications we send to you. In order to collect Web Tracking Information and to make your use of the Service more efficient, we may store cookies on your computer. We may also use web tracking technologies that are placed in web pages on the Service or in email communications to collect information about actions that users take when they interact with the Service or such email communications, and Senexx’s Contractors (as hereinafter defined) may also do so. We do not correlate Web Tracking Information to individual user Personal Information. Some Web Tracking Information may include data, such as IP address data, that is unique to you. You may be able to modify your browser settings to alter which web tracking technologies are permitted when you use the Service, but this may affect the performance of the Service.
Personal Information We will use and store Personal Information for the purpose of delivering the Service to you, and to analyze and enhance the operation of the Service. We may also use Personal Information for the internal operational and administrative purposes of the Service.
User Data Senexx collects and stores User Data in order to provide the Service to your enterprise and all of the Authorized Users in your enterprise. All User Data that you submit to the Service, including all email queries made by all Authorized Users, all responses from the Service, and all knowledge management data that is derived from the Service (such as rankings of topics discussed and the Service’s assessment of the expertise of particular Authorized Users), are included within User Data and are available to all Authorized Users within your Licensee’s enterprise.
Web Tracking Information We will also create statistical, aggregated data relating to our users and the Service for analytical purposes. Aggregated data is derived from Personal Information and User Data but in its aggregated form it does not duplicate or reveal any User Data or relate to or identify any individual. This data is used to understand our customer base and to develop, improve and market our services.
Aggregate Information We use Web Tracking Information to administer the Service and to understand how well our Service is working, to store your user preferences, and to develop statistical information on usage of the Services. This allows us to determine which features visitors like best to help us improve our Service, to personalize your user experience, and to measure overall effectiveness.
Email Communications If you register and provide your email address, we will send you administrative and promotional emails. If you wish to opt out of promotional emails, you may do so by following the “unsubscribe” instructions in the email, or by editing your account settings as described below. All users receive administrative emails, and so you cannot opt out of them while you remain registered.
Personal Information and User Data We will not disclose your Personal Information or User Data to any third parties except as follows:
Senexx treats User Data as the confidential information of the Licensee enterprise, and does not provide User Data to any Authorized Users from other Licensee enterprises. In any event, all User Data will be disclosed or available to all Authorized Users within your Licensee enterprise.
Web Tracking Information We disclose Web Tracking Information to Contractors, in order to analyze the performance of the Service and the behavior of users, and to operate and improve the Service.
Aggregate Information We may disclose aggregated data that does not contain Personal Information or User Data to any third parties, such as potential customers, business partners, and funding sources, in order to describe our business and operations.
Additional Disclosures We reserve the right to disclose any information we collect in connection with the Service, including Personal Information, (a) to any successor to our business as a result of any merger, acquisition, asset sale or similar transaction; and (b) to any law enforcement, judicial authority, or governmental or regulatory authority, to the extent required by law or if in our reasonable discretion disclosure is necessary to enforce or protect our legal rights or to protect third parties.
If you would like your name and email address permanently removed from our database, please contact us at [email protected]. We will promptly delete your name and email address and you will no longer receive email from Senexx. Your removal from the mailing list or database will not remove User Data you have submitted to us or records of past use of the Service, nor delete information stored in our data backups and archives. User Data, including User Data submitted, data on past queries and data stored in backups and archives will be maintained and/or deleted in the ordinary course of Senexx’s business. Senexx does not provide copies of User Data to its customers.
Security We use reasonable security precautions to protect the security and integrity of your Personal Information in accordance with this policy and applicable law. However, no Internet transmission is completely secure, and we cannot guarantee that security breaches will not occur. Without limitation of the foregoing, we are not responsible for the actions of hackers and other unauthorized third parties that breach our reasonable security procedures.
Children Senexx does not knowingly collect or maintain personally identifiable information from persons under 13 years of age, and no part of the Service is directed at persons under 13. If you are under 13 years of age, then please do not use the Service. If Senexx learns that personally identifiable information of persons less than 13 years of age has been collected without verifiable parental consent, then Senexx will take the appropriate steps to delete this information. To make such a request, please contact us at [email protected].
June 7, 2011