With today’s semantic search capabilities, it is amazing to think that keywords were once the main method through which online search engines looked for information. Keyword searches simply find documents and websites that contain the search word. Even with ranking capabilities, this method can’t provide the most accurate results, because there is no context for the requested information.
Take email, for example. When you run a search in your inbox, you are using a simple keyword search. Unless you use a very specific term that does not appear a lot in your email, you will probably find too many results. You will then either have to sift through these results or use a more specific keyword to further narrow the search. Either way, this process takes too much time and energy.
Enter semantic searches. The concept of a semantic search is not new: we use this technology every day without a second thought when we run searches on Google. So what’s the big deal when it comes to your business? If you take a moment to think about it, we would waste a lot of time – particularly at work – without semantic search capabilities. Just take another look at the email example to understand why.
While a keyword search only looks for a word, a semantic search can essentially look at a topic. A semantic search comprehends the meaning behind a question and matches it to the meaning of the documents that it will present to the asker. This method leads to more helpful and accurate results, which ultimately saves time.
A knowledge management system that uses semantic search capabilities, such as Senexx SolvePath, will ensure that your employees do not have to waste time on keyword searches. With semantic search, employees can ask questions using normal, everyday language. Not only does this make the search process faster and more comfortable, but it also then feels as though you are interacting with your coworkers rather than with a computer – which, if you think about it, is really what Senexx SolvePath allows employees to do.
Search engines and knowledge management systems are supposed to be helpful. What could help employees more than easily finding accurate information? Therefore, semantic search is a vital aspect of an effective and efficient corporate knowledge management system.