According to the Oxford Dictionary, an expert is “A person who is very knowledgeable or skillful in a particular area”. That being said, think about all the people you work with and how unique each person is. When a problem arises that you may not know how to fix, there’s bound to be someone who can help you reach the solution. The problem now becomes how do I find said person? There are many different ways to find an expert. In this blog I will be covering different methods, and revealing the most efficient ways to find them.
- Word of Mouth
How often have you asked someone if they know how, or know anyone that can help you with a specific problem? The best-case scenario, they know how to help or at least know someone that can be of assistance. If they don’t know, they then refer you to someone else who suggests another individual and so on. This could be a very long and tedious process that may not end up resolving the issue at hand. This method for finding experts could be beneficial in smaller businesses, but in a big enterprise this is not the most ideal technique.
- Social Networks
Businesses often use social networking sites such as Yammer and LinkedIn to connect employees and spread information. These sites could be resourceful for co-workers to ask questions, or to see which skills other people possess. Using tags helps to simplify the task by grouping people into specific categories. However, the problem is that these sites may become overwhelming, and crowded with irrelevant information, making it difficult to find experts.
- Expert-Finding Software
My personal favorite tool to find experts is expert-finding software. This is the most efficient approach I’ve found to relay information, ask questions, and most importantly find experts. With a simple program like Solvepath, finding an expert has never been easier. This software combines the efficiency of social networks, the ability to search previously asked questions, and the effectiveness of using tags. Imagine asking a question and having the program automatically add tags, notify the experts, and get the results needed without leaving your desk. I think this will be the future for businesses with a large number of employees and the future of knowledge management.
Often when a problem occurs I find myself going straight to the Internet, reading everything there is to read, and watching every video I can to resolve the issue. This is time consuming and more often then not; I can’t find the answer to my question. Employees can make blogs that document the problems they’ve had and the way they solved them. The great thing about bloggers is that if they’re willing to make the blog in the first place, you know that they are going to be more than willing to help if any further assistance is needed. Blogs raise questions, which then creates discussions and then a community of potential experts is formed.
It is said that human expertise could be one of the most treasured resources in any business. It is vital for an industry to be able to utilize this, and continuously find new and unique skills that their employees possess. Finding experts shouldn’t be a hard task and using these methods will simplify this assignment.
Try Senexx’s new Sandbox – an interactive demo of Solvepath! The Sandbox allows you to get an in-depth explanation of how Solvepath works, and simplifies the task of finding experts.