Do inactive users still count as users?

This depends what you mean by ‘inactive.’ If you mean that there is a user who is simply not engaging with the platform but has the ability to do so, then yes – this ‘inactive’ user still counts as a user. However, if a platform administrator has marked this user as ‘suspended’ because the employee is no longer at the company, then no – this ‘inactive’ user does not count, and you will not be charged for that person.

Posted in: 4. Managing SolvePath