Knowledge sharing is an important aspect of a successful business. For most Senexx customers, it is crucial to create a work environment that permits widespread collaboration. A good information-exchange culture in the workplace provides a steady flow of ideas that build on previous knowledge. If your company is geographically dispersed, you should constantly work on improving the way your employees collaborate. You should also be able to recognize how effective knowledge sharing processes are impacting your team’s productivity.
But how can a company encourage and foster collaboration? It seems so simple – just let the employees talk to each other more! However, it is also essential for you to evaluate the methods by which you permit knowledge sharing among your employees. Most Senexx customers have chosen to use Yammer as their social business environment. To further accelerate their ability to respond, they augment their social community with a Q&A exchange community, like SolvePath, to increase their ability to collaborate and find solutions in real-time. It is not uncommon for most of these customers to increase the Rate of Answers per Question from 3:1 to 5:1.
There are other benefits of augmenting your employees’ ability to share knowledge. A good system will help enhance the feedback that your employees will get from co-workers and employers. Employees who openly exchange relevant knowledge and information will actually be motivated to work more. The work itself becomes internally rewarding, bringing enrichment to the workplace and leading to a happier environment. When people feel as though their work is meaningful, they feel increased motivation to produce results. They also feel more responsible for the success of their company.
Putting a good knowledge-sharing system in place not only encourages your employees to share knowledge, but it also promotes their tendency to do so naturally. Think about it – people share ideas and information all the time outside work. They discuss topics that expand on previously-defined concepts to gain a greater understanding. It is human nature to collaborate, so why not inspire collaboration in the workplace? By doing so, employees act more naturally in a corporate environment, and feel less limited by corporate rules and policies.
A company’s survival often depends on innovation among its employees. If information and knowledge are at a stand-still, there can be no generation of new content for the company to build on. Knowledge sharing permits creativity, and creativity gives way to innovation and success within a company. However, previous information and knowledge must be scrutinized through the collaborative process, and allow for employees to quickly edit and update it.
Finally, employees should share knowledge to ensure they stay connected not only to each other, but to the information that a company houses. Collaboration includes meeting, brainstorming, and mobilizing think-tanks. Knowledge sharing encourages employee-to-employee, employee-to-employer, and employee-to-company interactions that facilitate corporate survival. Without these interactions, a company’s content may become stale – people must stay connected to one another so that knowledge is not isolated.
1. Foss, N.J., Minbaeva, D.B., Pedersen, T., & Reinholt M. (2009) Encouraging Knowledge Sharing Among Employees: How Job Design Matters. From www.selfdeterminationtheory.org
2. Gurteen, David. (1999)Creating a Knowledge Sharing Culture. From http://www.gurteen.com