Ever wondered why your technical question remains unanswered? In a time crunch you want your queries to be answered, and fast. It gets particularly frustrating when there is no dearth of experts in your organization, and yet no one seems interested in answering your query. Here are few tips, which we have found useful while analyzing patterns emerging from the most answered technical questions.
Be precise and informative: Describe your problem succinctly and carefully. You should also mention the technical environment you are using such as OS, machine type, release numbers of the software etc.
Add supportive information: Adding appropriate screenshots, file dumps and list of steps, which you followed are essential while asking a technical question. Tools such as SolvePath allow you to attach file and image to your questions.
Target your audience: If you know a bunch of people who would probably know the answer or would be interested in tracking the question’s thread, it would be good idea to notify them while asking questions.
Show your due diligence: Describe the steps you have taken and the information you have gathered about the problem. This signals your sincerity and interest in problem solving. Most experts are ruthless in filtering out emails with questions. They are also more inclined to go for questions asked by people who are active participants in the solving process.
Lastly, don’t forget the Ps and the Qs: Use “Please”, “Thanks for your consideration” or even “You are awesome” as tokens of appreciation for people who have taken the time out to read, understand, analyze and answer your question.