Ariel Kosacoff

Can Knowledge Management help countries’ development?

In the era of the knowledge economy, where knowledge is the key determinant of competitiveness, it is desirable to evenly distribute knowledge within and across societies so that trade and cooperation may take place.

UNESCO’s report ‘Towards Knowledge Societies” studies the characteristics of knowledge societies with a clearly defined belief: “Today, as in the past, the control of knowledge can go hand in hand with serious inequality, exclusion and social conflict. Knowledge was long the exclusive domain of tight circles of wise men and the initiated few. Secrecy was the organizing principle behind these exclusive knowledge societies”. The present reach of new technologies is generating opportunities to widen the public knowledge forum. The foundation of true knowledge society should be to make available the means to achieve equal and universal access to knowledge and authentic distribution as a source of sustainable human development.

Most of the discussion on knowledge societies is centered on the use of information and communication technologies (ICTs) rather on the larger social benefit of a knowledge society that considers past the conception and use of knowledge as a factor of production for growth and development. The growth of wisdom in society is usually not even across all the members. People with higher socio-economic status tend to acquire information dividing society into two groups: one of educated people and those who know less.

Knowledge societies experience a complicated process of creation and distribution of knowledge. They have structures that enable continuous transmission and sharing. Furthermore, knowledge-related policies and practices are a priority in their plan.

We can easily visualize an analogy between a society and a corporation. In every organization some information is generated and there is a vital importance on being able to capture all that knowledge and make it available to the adequate recipient.

But there is a deeper level in which knowledge availability can help improve the overall situation of the company. Knowledge policy should focus on creating structures that will bring people, information, knowledge and other resources together in order to solve today’s complex problems. When wisdom and information are distributed in an efficient and fair way, all team members are empowered and have en equal opportunity to develop skills and expertise. This is always beneficial for the organization’s ecosystem generating a bubbling atmosphere allowing each participant to be owner of his own professional improvement.

Senexx’s SolvePath solution can help organizations reach that paradigm of knowledge availability by making it easy to find relevant information from the company’s knowledge base. It also knows who are the experts in specific fields so that it is clear the shortest path to knowledge, avoiding intermediaries that may inhibit the efficient flow of information.